Quality Questionnaire

 
Name*  
Company*  
Position
Tel No
Email*    

As part of our on-going programme to monitor and improve the service we provide our customers we would be grateful if you could spare a few minutes of your time and complete the STR Quality Questionnaire.

All information will be treated with the strictest confidence.

 
Which business sector do you represent?

Other please specify:
 
What product sectors does your business represent?


Other please specify:
 
What product areas do you work with STR on?


Other please specify:
 
What services do you currently use STR for?


Other please specify:
 
How did you become aware of STR?
 
Other please specify:
 
What is your overall impression of the service you receive from STR?
 
Comments
 
What is your overall impression of the work conducted by STR?
 
Comments
 
When dealing with STR personnel, do you find them?


Other please specify:
 

On a scale of 1-5 please rate each of the following aspects of STR and its services. 5= Very Good, 4= Good, 3= Satisfactory, 2= Poor, 1= Very Poor
  1 2 3 4 5
Advice Given:
Technical Knowledge:
Overall Value for Money:
Quality of Service:
Delivery Speed of Services:
Clarity of Reports:
Technical Support:
Customer Service:
Website:
 
In addition to STR in the UK, what other STR locations do you work with?



 
What other services would you like to receive from STR?
 
Please Comment
 
Do you use STR exclusively?
 

Would you consent to receiving correspondence, such as Industry News, Standard Updates etc in an electronic format?
 

Would you like a representative of STR to contact you to discuss your current and / or future quality assurance requirements?
 
 
 
 
 
 
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